We rate the customers.
They don't get a say.

Customer consistently asking for changes outside of scope then questioning price. Clearly using ChatGPT to generate feedback on work we’ve done, then emailing the feedback over without checking accuracy of gpt’s output. Total time waster

Booked an MOT slot. Cancelled it. Rebooked it. Cancelled it again. Repeated this dance four times over a fortnight, always within the hour before the appointment, at which point we stopped holding our breath. Fifth booking: total silence. No show, no call, no acknowledgement that a bay had been sat empty on his account four times running.

Fifteen-year-old car, north of 150,000 miles on the clock, in for a routine service — and genuinely furious afterwards that it hadn't been resurrected into something showroom-fresh. The electrical fault we flagged verbally, wrote on the invoice, and quite possibly should have had tattooed on his arm was, shockingly, still there.

Glowing in the chair every single visit — thanked us, tipped, the works — then a fresh one-star review online within 48 hours, always a different invented grievance. Never once mentioned a single complaint to an actual human being at any point. We now check the reviews before we check the till.

A five-minute delay, caused by the previous client's appointment running long, was apparently sufficient grounds for a full verbal broadside against a junior therapist who had personally caused none of it. Loud enough that people in the waiting area started googling "is this normal."

Brought the car back in demanding a "warranty repair" for a dent that had, by his account, mysteriously appeared as a direct result of work we did six months prior — on a panel we never touched. His own dashcam, which he'd forgotten was still running, later showed the actual moment of impact: a car park, several weeks after our job, and nothing to do with us whatsoever.