The case log

Education & TrainingNon-Payment / Payment Dispute

Booked a full term of private tuition, attended four sessions like clockwork, then went completely dark the moment invoices started arriving. The sessions had, somewhat inconveniently for us, already happened — and taken up slots other families would have gladly filled.

YorkAnonymous
Education & TrainingTime Waster

Requested three separate bespoke quotes for a training course, each a slightly different flavour of the same thing, went silent the instant a final price appeared, then resurfaced a month later to start the entire ritual again from scratch. We now have a folder just for her.

ExeterAnonymous
Education & TrainingHarassment or Intimidation

Arrived unannounced demanding to speak to a specific tutor immediately over a mark their child received, and treated reception's polite "let's book you in properly" as a personal insult rather than, you know, how appointments work. Left only after being asked several times, in increasingly clear English.

WolverhamptonAnonymous
Education & TrainingSerial Complainer

An entire term of weekly complaints — the room too warm, too loud, the wrong pen used, materials "not quite right" — delivered with the calm certainty of someone filing a formal report. And yet, every single week, rebooked the same tutor without fail. Make it make sense.

MiddlesbroughAnonymous