The case log

Property & LettingsProperty Damage

Handed back the keys after a tenancy leaving burns on the worktops, holes in the walls, and a door that no longer, strictly speaking, functioned as a door — then disputed every single deposit deduction with a straight face, despite a check-in and check-out inventory that documented the "before" in loving, undamaged detail.

PortsmouthAnonymous
Property & LettingsNon-Payment / Payment Dispute

Three months of rent arrears, several declined attempts at a reasonable payment plan, and a steady stream of financial hardship claims — running in parallel, oddly, with a very active social media presence full of things that weren't rent.

BradfordAnonymous
Property & LettingsHarassment or Intimidation

Turned up at the office, unannounced, more than once, to raise his voice at reception over a maintenance scheduling issue that had already been resolved by email — the previous day, in writing, which he had presumably read, since he referenced it while shouting about it.

WakefieldAnonymous
Property & LettingsDishonest / Misrepresented Facts

Insisted a mould issue had never been reported and sought compensation for the resulting health impact, despite an email trail showing two separate inspection appointments offered — and declined, by him, in writing, on both occasions.

WarringtonAnonymous
Property & LettingsAggressive or Abusive Behaviour

Told, politely, that the property had already been let, and responded not with disappointment but with a full escalation into shouted accusations of discrimination — entirely unsupported by anything resembling a fact — that continued until he was asked to leave the building.

NorthamptonAnonymous